Thursday, September 14, 2006
SingPost read my blog!
Ok, customer service from SingPost read my "kao peh about SingPost" blog and posted a comment. OMG! This is the first time I encounter corporate damage control people... I mean customer care people scouring the web for complaints!
Since posts are seldom read after the first time, I fear this comment will be missed by my ardent fans. So here it is:
==
Dear Mr Lim,
We apologise for the unpleasant experience you encountered in attempting to enquire about your damaged package. As explained to you, it was a case of miscommunication as our staff had thought that you were enquiring on the status of your item. We wish to assure you that customer service is of utmost importance to us and we hope to amicably resolve this with you. Our Customer Care Officer has contacted you to apologise and is liaising with our overseas postal administration to resolve this. We thank you for your understanding in this matter and trust that you will give us another opportunity to serve you better.
Thank You & Best Regards,
Christina Pek
Quality Management/Customer Care
Singapore Post Limited
(Reg No. 199201623M)
==
Well, unpleasant is not really the word I would use for this experience. This botched up courier has the potential to cost the company I work for substantial revenue loss. (Though I hope my job is not on the line.)
Well, the damage is done, I reserve the right to "kao peh" and I really just want to use my blog as a channel to "kao peh". So here's my comment to SingPost's comment:
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Hi Christina, you can't be from customer care! You've got to be from damage control. Heh heh...
It did not seem like a miscommunication to me. If you called me once, and I made it known that I did not make an enquiry on the status, it is a miscomm. But twice? We'll I think someone forgot to log the call. heh heh...
That being said, I really appreciate what's being done. No customer service have ever called me that many times in my entire life.
... and for the matter, read my blog!
How often do you guys google?!
==
Anyway, my request to SingPost is pretty simple. "Let me know what went wrong. How can this be prevented."
To be fair, they have responded to my request. It is something along the line of - "Their agents in the Malaysian side cock up and they are still investigating..."
This is not the answer I am expecting so let's hope they get back to me on this. (Not by commenting on my blog though.)
Oh well, whatever it is, SingPost commenting on my blog is probably the highlight of they day.
PS:
1) Pea, no need to write to forum liao! SingPost read my blog. Heh heh...
2) If you Google "SingPost", my page appears on the 13th page! SingPost must be pretty thorough in their goolging man!
# Crapped by Toadjuice on 9/14/2006 09:45:00 am
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